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TECHNOLOGY RESOURCES FOR FAMILIES

TECHNOLOGY SUPPORT CENTERS NOW OPEN FOR STUDENT DEVICE EXCHANGES

This week, IT opened up 4 Technology Support Centers for Families to be able exchange a broken student Chromebook. The process for families to exchange a device consists of 4 steps:

  1. Family calls the Family Technology Support Line 619-732-1400
  2. Support technician troubleshoots the student Chromebook
  3. If the support tech is unable to fix the issue over the phone and determines a replacement Chromebook is required, directs the family to a Technology Support Center for exchange.
  4. Family exchanges the student Chromebook at one of the 4 designated Technology Support Centers.

STUDENT PASSWORDS

The Family Technology Support Line (619-732-1400) can assist families with getting their ID and password.

School site staff with the right PowerSchool access (including teachers), can also assist families with providing password info to families. The PowerSchool Job Aid describes the process when needed.
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